We will endeavour to supply the goods within the specified time. We are only liable for delays caused by our negligence. The goods will be supplied within a reasonable time.
You should report any damaged or faulty products within a reasonable time. In usual circumstances, we would request that you inspect the goods and report any faults within 48 hours of inspection.
If, for any reason beyond the company's reasonable control, we are unable to supply a particular item, we will let you know. If substitute of similar or equivalent standard and value is available, you have the right to accept the product or cancel.
When ordering via distance means (over the telephone or via the website) you have a right to cancel under the Consumer Protection (Distance Selling) Regulations 2000. You would have 7 working days from the date you received the goods to cancel and receive a full refund. Please contact us in writing (email is sufficient) if you wish to cancel. You are responsible for the return costs. We would request that goods are returned with the original packaging if possible and would like to remind you that you have a statutory duty to take care of the goods. [Optional additional term] If you do not contact us to cancel within 7 working days, any requests to cancel outside this time will be considered but please be aware we may impose costs.
Unfortunately we are unable to accept returns for goods made to the consumer own specification (bespoke items) unless the goods are faulty.
We work in line with the Sale of Goods Act, which states that any goods purchased should be as described, of satisfactory quality and fit for the purpose for which they were intended. Your rights vary depending on the nature of the fault and the length of time you have had the goods. If in the unlikely event a problem arises, we aim to resolve the issue within a reasonable time.
These terms and conditions drafted by Kent Trading Standards and were written taking the Unfair Terms in Consumer Contracts Regulations 1999 and guidance available into consideration. If you adopt these terms, it is important to note that only a Judge can decide if a term is fair or not. Any terms found to be unfair will not be binding on the consumer.